refund policy

At Flight Line Supplements, customer satisfaction is our priority. We stand by the quality of our products and want you to be completely happy with your purchase. If, for any reason, you are not satisfied, we offer the following refund and return policy.

1. Eligibility for Returns

1.1. Time Frame
You may request a return or refund within 30 days of receiving your order.

1.2. Product Condition
To be eligible for a return, the item must be unused and in its original packaging. We cannot accept returns of opened or used supplements due to safety and hygiene regulations.

1.3. Non-Returnable Items
Certain products are not eligible for return, including:

• Gift cards

• Sale items (unless defective or damaged)

2. How to Initiate a Return

2.1. Contact Us
To start the return process, please contact us at [Your Contact Email/Phone Number] with your order number and reason for the return. We will provide instructions on how and where to send your returned item.

2.2. Return Shipping Costs
Customers are responsible for covering the shipping costs for returning an item unless the return is due to a product defect or shipping error on our part.

3. Refunds

3.1. Processing Time
Once your return is received and inspected, we will send you a notification to confirm receipt of the item. If approved, your refund will be processed within 5-7 business days to the original payment method. Please note that your bank or credit card company may take additional time to post the refund.

3.2. Partial Refunds
In certain situations, only partial refunds may be granted:

• Items not in original condition or damaged for reasons not due to our error

• Returns initiated beyond the 30-day window

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Your Contact Email/Phone Number]. We will provide further instructions on how to return the defective item.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving your order. We will arrange for a replacement or a full refund at no additional cost to you.

6. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are defective or damaged.

7. Contact Us

If you have any questions or concerns about your return or refund, please reach out to us at:

Flight Line Supplements
main@flightlinesupplements